Can’t receive calls

[CourtneyHP]

Since I have switched to Public Mobile, I can not receive any calls, my phone doesn’t even ring. Also it goes straight to voicemail but that doesn’t register either. I can make calls but no one can call me. Please help. 

[softech]

@Yami  you have the same issue as @CourtneyHP 

how long you have joined PM?  did you request porting phone number ?  if you just joined and requested porting, very likely the porting was not completed, aka stuck port

Give us more information and we can try to help.

[Yami]

M too having the same issue.Public customer service is not helpful.

[esjliv]

@CourtneyHP  on a new activation you should restart your phone with the public mobile sim card inside.

A good idea also is to perform a reset of your device's network settings when changing providers also.

If still issues after doing this, then can you try your SIM card into another phone to see if incoming calls come in then?

Do you happen to have DND (do not disturb setting) activated on your phone?

OR,

Did you port from another provider? Incoming calls are the last to complete. 

If you have activated a new account and transferred over from another provider, note that incoming calls are usually the last to port over.

• Cell ports can take 2-3 hours. Use the previous provider's SIM card to receive the porting transfer text for approval to port to port over to Public Mobile and to receive calls from until port is complete.
• Landline/voip ports can take 3+ days. Expect a mix of services on the landline and Public Mobile SIM card until port is complete.

When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.

If still issues, submit a ticket with Public Mobile representatives (CSA) for help; click this link: to request the transfer of your number over to Public Mobile.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection