Can't receive calls or texts!

[MachZ]

No problem until this AM. New to board but have been loyal to PM for about 6 years. Can't receive calls or texts! Is this a temp system glitch or something with my phone (Moto G Stylus).  I see a few people are describing the same issue.  Outbound is all good.

Peter (aka MachZ)

[MachZ]

Thanks Mayor!  Put SIM card in old phone and everything worked. Returned SIM to current phone and everything still works!  It resolved the issue. Cheers!

[MachZ]

Thank You!

[hTideGnow]

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@MachZ wrote:

How do you get past the bouncer? (SIMon)

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@MachZ 

Type this to open ticket

1. start by typing : Contact CS Agent
2. then Click "Contact Us"
3. then Click "Other"
4. finally Click "Click here to submit a ticket"
   you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[MachZ]

Will try that later, meeting to go to soon. Thx again.

[hTideGnow · Accepted solution]

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@MachZ wrote:

Tried both... no joy, but thx!

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@MachZ 

Do you have another phone around ?  If you have one, put your PM SIM there.  Some people able to get it working that way

[MachZ]

How do you get past the bouncer? (SIMon)

[MachZ]

Tried both... no joy, but thx!

[hTideGnow]

HI @MachZ   Try changing the network on your phone to 3G Only or WCDMA Only

If issue persists, try to reseat your SIM

And which city you are at?  There have been couple similar topics today, maybe they are all in the same area?

[RossN]

@MachZ  hi it seems to be an issue here today maybe create a ticket to talk to customer service click here  https://widget.telus.tiia.ai/publicmobile/publicmobile.html