Can't receive calls from a Bell Canada landline.

[MJ-63]

Myself, my wife, and our two kids have Public Mobile accounts. All of us are unable to receive a call from a Bell landline, it just seems to be a busy signal the they are dialled. My Brother in Law who is on Koodo, and my Bell Mobility corporate phone can receive calls from that same phone. We have a mixture of Samsung Android and iPhone.

Any help would be great, Thanks

[MJ-63]

Thanks, Yes very strange, It's not like it's one account, it's four accounts.  I've sent a message to CS_Agent.

[Handy1 · Accepted solution]

@MJ-63  I would suggest trying to reset network settings or test the SIM card in another phone . But for 4 of you in the family to be experiencing the same thing is strange . Maybe have support investigate for you . Here’s a direct link to support 

send a  private message   To CS_Agents click          

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437