cancel
Showing results for 
Search instead for 
Did you mean: 

Can't receive calls after porting number to public mobile

Zeke_ster
Great Neighbour / Super Voisin

I can't receive calls after porting number to Public Mobile.  Calling out is fine.  Porting of number was successful as per Public Mobile self serve site.

 

4 REPLIES 4

LovesToPM
Mayor / Maire

@Zeke_ster

There are 2 parts to porting your number over.

 

It looks like the first part is complete. Setup on Public Mobile side has been done.

 

To check the second part, check with your old provider. Is that account still open/active? If yes, you need to find out why.

 

PM MODs can provide assistance.

Someone_here
Mayor / Maire

Hey @Zeke_ster 

 

How long as it been since you've completed your activation?

 

Your port is probably stuck in the middle of porting...

First try rebooting your phone, and waiting a couple of hours.

 

Then if it still doesn't work, consider sendind a message to the mods explaining your problem, they'll be able to fix it 🙂

missorange
Town Hero / Héro de la Ville

after you port the number, you may wait couple of hours to allow the service working properly. 

Metal1967
Deputy Mayor / Adjoint au Maire

@Zeke_ster 

It isnt instantly complete...when did you port?

Need Help? Let's chat.