My account was shut off a few days ago. When attempting to reactivate it, it’s trying to have me go through the entire setup process again instead of simply allowing me to use my registered credit card to pay. When attempting to pay via *611 it’s asking for a 4 digit pin, which I never set up. When attempting to submit a ticket to support, it keeps returning a “something went wrong” error. When attempting to use the site or app from both my phone and computer, most pages end up in an infinite loading loop. I’m at a loss here, this has been a terribly frustrating experience and I’m about ready to just hop to a new company but don’t want to lose my number. What are the next steps? Anyone have any suggestions? 😞
