Can’t purchase add on

[Btts]

I ran out of data and added sufficient funds to buy the add on. But it won’t let me purchase the 1Gb add on.

I noticed this line of words appear after I tried to buy the add on: ValidateAndUpdateOptions/Provisioning_14

Does anyone or the moderator know what’s happening and how I can purchase the add on? 

[evometrix]

Except I have to contact the moderators because 611 doesn't give the 400 long distance minutes option. Only the 200 minutes. Kind of ridiculous. 

[Acekiller]

interesting!  didn't know 611 works on PM!

[Btts]

I usually run out of data once it gets closer to the renewal date. I just buy add ons of data and it’s definitely not cheap. So good to know that I can actually renew the contract early! 

[Btts]

Thanks for all the info! I was able to get the add on by calling *611 

Next time I’ll know what to do when this happens again 

[ShawnC13]

@NDesai, yes i know the 611 is confirmed but some people might not be comfortable with that so that is why I provided both options

[NDesai]

@ShawnC13 @mimmo FYI, customers can dial 611 and purchase the add-on. It is confirmed working so no need to involve moderator specially when they are busy dealing with other priority issues. I know Shawn already mentioned to dial 611, but some users might just send a PM anyways. 

Thanks for understanding. 

[mimmo]

@Btts how mch time is left on your plan?  sometimes it is better/ cheaper to have mods renew your plan early vs buying an addon.

as for your error not sure there seem to have been a couple bugs in the backend latley mods will prob need to help

Contact the Moderator_Team by clicking here.

In your message include:
- account email address
- PM phone number
- explanation of what is happening or a link to this thread

[ShawnC13 · Accepted solution]

@Btts, this has been a known issue over the last week or so.  You can either dial *611 and make the purchase from your phone or contact a MOD and have them look into it. 

To message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* PM phone number

* Detailed explanation

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More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...