| Requirements: |
Before you proceed with the port-out request, please check: - If you have outstanding balance on your account, you must make a payment before you request the port-out
- If you have used data overage, you have to pay for it
- If you are still on our device contract, you have to pay for the rest of the device fee
- If you used one month plan discount, you should stay with us over four months (including the free month)
- A new carrier has not worked on transfer the customer’s phone number from us
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To request a port-out to a new provider, you will need your account number. In this case, please, contact us first through email, phone call, live chat, SMS before trying to transfer your phone number with the new carrier on your end.
Once we receive your port-out request, we will prepare your account number. PhoneBox will provide you with it for up to two business days. After you receive your account number, please go to the new carrier and transfer your phone number.
*If Rogers network plan customers want to port in to Rogers, they require an Interaction ID instead of an account number.
Case example
The customer wants to port out to a new mobile phone provider, but she doesn’t know how she can do it.
Solution: The customer should contact us through email, phone call, live chat, SMS for the request of port out. We will send an account number in two business days by email.
Do you still need help?
Are you looking for different information about PhoneBox? You can visit the support section and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.
