Can't pay for service

[tuborini]

Today my mobile plan was suposed to top off auto, but instead, no top off and PM won't take payment from any of my credit/debit cards.

Since they don't have cust. service all I can do is wait and hope an Angel would come from the skyes and restore my service.

[stonechucker]

Multiple attempts at setting up payment cards can and will lock the activation process for a period of time.  Wait an hour, and try again.

Multiple attempts to sign in to the self-serve module (My Account) will also lock you out with multiple attempts with a wrong password.  Wait an hour, then try again.

If your phone is working, disregard what it says in the self-serve module.  There's a note at the top that tells you to do so.

Screaming and yelling in here will not get you better service.  Stay polite, and use the advice offered by others to your advantage, rather than suffrage.

[Anonymous]

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@connersdad16 wrote:

Ive had this happen so i got a prepaid visa and used it..also google card can work

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Yes. Those work perfectly fine (prepaids...I don't know a google card). I use them. The OP seems more interested in waiting for mods though.

Welcome.

[connersdad16]

Ive had this happen so i got a prepaid visa and used it..also google card can work

[Anonymous]

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@tuborini wrote:

Sure, just sit tight without a phone, life's better and less stressfull.

Over 24h without service, no answer from 3 mods I've wrote.

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Suit yourself. If you can't be bothered to use work arounds then unless someone here has some amazingly amazing trick up their sleeves to magically get you going then you'll just have to wait for the mods. I'd *really* like to know those tricks but maybe they'd want to keep them as their special secret methods. So maybe they can type with you in pm so you can get on your way. Otherwise...enjoy.

[tuborini]

Sure, just sit tight without a phone, life's better and less stressfull.

Over 24h without service, no answer from 3 mods I've wrote.

[Anonymous]

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@hycm53 wrote:

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@tuborini wrote:

Sure, my service still works with great cell coverage, just my account and phone number 

are suspended, with no way to make a payment.

Thanks will13am, I'm all set.

Looks like I have free mobile service for life.

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You don't need worry about your account status, since you said your service still works. Sometimes the account status was suspended, etc when the renew was processing. 

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 @hycm53: I think tuborini was being sarcastic.

 @tuborini: so any progress on vouchers or prepaid credit card and the 611 service? I gave you some step by step last night.

[Lieux]

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@tuborini wrote:

How could posibly service still be working with a suspended accoount?

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It's only a "trick" with public mobile....don't bother with that..

[tuborini]

How could posibly service still be working with a suspended accoount?

[hycm53]

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@tuborini wrote:

Sure, my service still works with great cell coverage, just my account and phone number 

are suspended, with no way to make a payment.

Thanks will13am, I'm all set.

Looks like I have free mobile service for life.

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You don't need worry about your account status, since you said your service still works. Sometimes the account status was suspended, etc when the renew was processing. 

[hycm53]

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@tuborini wrote:

I was on a $25/mo unlimited plan, I am now on a $10/mo plan that I can't change nor pay for, cc or

voucher, nor 611. 

Who changed my plan to 10/mo. The automatic system? I don't think so.

It was done manualy, account suspended, can't make payment can't change it from

the 10/mo plan.

Nothing works.

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It looks like your account was hacked by hacker, so for security reason PM probably locked your account. This is only my thinking.

You should contact moderator team immediately:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Dogbert]

PM may not be your best choice of service and the cost savings is not worth the stress you're facing.

I think Koodo Mobile or Telus Mobility are better options for you, as they have a call in number/live online chat.

[tuborini]

Sure, my service still works with great cell coverage, just my account and phone number 

are suspended, with no way to make a payment.

Thanks will13am, I'm all set.

Looks like I have free mobile service for life.

[Anonymous]

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@tuborini wrote:

Never had a problem with the payment system in 2 plus years I've been with 

Public Mobile. 

611 doesn''t work, nothing works. So no, a voucher wouldn't help.

They changed my plan to 10/mo without my knoledge and suspended it.

That's it. No phone service, no way to make payment.

No way to switch to another company, my number is non-existent because of the 

suspension.

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Sort out all the other sh1t after you get some service going again.

It doesn't matter until then.

Do you want a working phone?

Did you try to see if the system still thinks you have a cc registered?

Did you buy a voucher?

Did you try it?

Edit: IN THE 611 SERVICE! We already know the self-serve isn't working for you.

[tuborini]

Did all that, 4 times. My card is still registerd. Won't take anything, no cc, no vouchers.

[tuborini]

Never had a problem with the payment system in 2 plus years I've been with 

Public Mobile. 

611 doesn''t work, nothing works. So no, a voucher wouldn't help.

They changed my plan to 10/mo without my knoledge and suspended it.

That's it. No phone service, no way to make payment.

No way to switch to another company, my number is non-existent because of the 

suspension.

[Anonymous]

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@tuborini wrote:

I did NOT remove my cc from my account.

611 doesnt work, says make a payment first, account suspended...LOL

So a voucher would be useless.

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Yes. That's how it's supposed to work. Your account is suspended. So the only thing it needs from you is money.

Dial 611. It'll tell you the account is suspended. Yup. Then press 1 to make a payment. Then press 1 or 2 to choose which method.

If you press 2 here then it'll tell you if there's a card registered or not.

If not then you'll need to use 1 with a voucher on hand.

If you get all turned around then just hang up and go back in.

[tuborini]

There are NO workarounds, impossible to use any form of pay or vouchers, 

nothing works. Wrote to lots of moderators, no answer so far.

Might take 48h to 6 months. Who knows!

[tuborini]

I did NOT remove my cc from my account.

611 doesnt work, says make a payment first, account suspended...LOL

So a voucher would be useless.

[Anonymous]

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@tuborini wrote:

Can't do that either, they switched my plan to $10/mo plan and I can't change it to

a diff plan. 

Thers's a block on my acc for sure.

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There are long time people here that have said plenty of negative things towards this company. They're still here. I've only been here a year but I've certainly said things.

There's no conspiracy of the company being out to get you. Always remember that they want your money. This payment system has been crap for many people for 3 months now. But so too have a whole lotta people been carrying on with nary a problem. We don't hear from them. Why would we.

Please...go find a voucher in store or online...use the 611 service to enter it in. Hopefully your service will pick up on whatever plan it's on and you're back. Then sort out whatever the heck is going on with your credit card afterwards when you finally hear from the mods.

[tuborini]

611 doesn't work either, it says make a payment first--acc is suspended.LOL

[tuborini]

I was on a $25/mo unlimited plan, I am now on a $10/mo plan that I can't change nor pay for, cc or

voucher, nor 611. 

Who changed my plan to 10/mo. The automatic system? I don't think so.

It was done manualy, account suspended, can't make payment can't change it from

the 10/mo plan.

Nothing works.

[tuborini]

Can't do that either, they switched my plan to $10/mo plan and I can't change it to

a diff plan. 

Thers's a block on my acc for sure.

[Anonymous]

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@tuborini wrote:

How much patience can u have when your phone stops working 

and you might be using it for a living?

It's our fault for using a cheap, crapy company with NO Costumer Service.

WE GET WHAT WE PAY FOR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Yup.

Continue not helping yourself to work arounds.

[tuborini]

How much patience can u have when your phone stops working 

and you might be using it for a living?

It's our fault for using a cheap, crapy company with NO Costumer Service.

WE GET WHAT WE PAY FOR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[Anonymous]

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@tuborini wrote:

Tried top ups on 611, account suspended, can't use 611-make a payment in order to

continue.....LOL

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Did you ever look into getting a voucher somewhere?

If you did remove your credit card in the self-serve then no it's not available to you in the 611 and there isn't a way to add one. So vouchers. Or prepaid credit card gift card.

[tuborini]

Tried top ups on 611, account suspended, can't use 611-make a payment in order to

continue.....LOL

[tuborini]

Really!!!!! 

SECURITY LOCK ON ALL MY CREDIT CARDS WITHOUT A WORD FROM 

PUBLIC MOBILE!

ACCOUNT SUSPENDED NOTHING IN ADVANCE NOR AFTER.

LIKE YOU DON'T EXIST OR YOU DON'T MATTER.

WHAT THEY REALLY SAY:  IT'S A FREE COUNTRY? YOU DONT LIKE IT

GO SOMEWHERE ELSE. 

PERIOD.

[Anonymous]

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@tuborini wrote:

Because on 20.03.2019 when service was down on PM I wrote this.

@tuborini wrote:

Aroud the world SIM cards are free, mobile service with 60GB of data at $20/mo with calling in 120 countries for free.

So do not not criticise or you'll lose your service with Public Mobile.

Only say, Bravo! and Thank You!, when you can't use your phone with them.

Chatr has the same $25/mo unlimited across Canada-unlimited text worldwide, WITH Costumer Service - actual person YOU can talk to.

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I edited my post in reply to your other similar post.

Another idea is to get one of those prepaid "credit" card gift cards. They work fine here too.

[hairbag1]

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@tuborini wrote:

On 20/03 I wrote this when service with PM was down for days:

@tuborini wrote:

Aroud the world SIM cards are free, mobile service with 60GB of data at $20/mo with calling in 120 countries for free.

Now PM won't take my payment. They don't want my business anymore cause I've criticeised them.

So today, 15.06 they won't take any of my cards as payment.

Great Company Public Mobile-LOL

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I don't think your critique is all that important to PM. Lots of people have rough patches with PM but once it get going it's usually fairly stable.

Try all the suggestions provided...go down to nearest 7/11 and get a voucher, then call 611. That should get you going until you can get cc issue corrected.

Good luck.