Can't pay for my phone and my account is blank

[Lisaf]

I went to pay for my phone this morning. My account is not showing anything I mean Where it says plan it is blank. I can't even see options to get my account changed or paid for. It keeps saying I have enough money to pay but it says my account balance owed is 0.00. I need my phone please help

[krazykiwi]

---

@Lisaf wrote:

I will thank you so much! You guys are awesome!

---

I assume you got it working?

 You are welcome.

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

[Lisaf]

I will thank you so much! You guys are awesome!

[krazykiwi]

---

@Lisaf wrote:

It took the money from my bank but it never showed up in my account but it is like only showing my account has 2 dollars in it. Imy phone is not active so not sure what has happened. the money is gone and I don't have a usable phone

---

Try what I suggested in the link above and let us know what happens.

[Lisaf]

It took the money from my bank but it never showed up in my account but it is like only showing my account has 2 dollars in it. Imy phone is not active so not sure what has happened. the money is gone and I don't have a usable phone

[stonechucker]

@Lisaf, is your phone working?  If this is your renewal day, and you owe nothing, AutoPay should complete fine.

[krazykiwi]

---

@Lisaf wrote:

I went to pay for my phone this morning. My account is not showing anything I mean Where it says plan it is blank. I can't even see options to get my account changed or paid for. It keeps saying I have enough money to pay but it says my account balance owed is 0.00. I need my phone please help

---

Hi and welcome.

Have you sufficient funds in your account to renew? Or did you have funds and it debited you account but never reset your plan?

Try the lost/stolen feature here

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-f...