Can’t make or receive calls

[sdepasqua]

Is anyone else having this issue? 

[computergeek541]

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@cbentivogli wrote:

How do you reach customer service? 

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Please see the the instructions were provided earlier in the message threads about using the chatbot do do this.

[cbentivogli]

How do you reach customer service? 

[esjliv]

@sdepasqua @bdcoutts @acarroll @ChuckYeah 

Hard to troubleshoot specific people when there still seems to be 'widespread' service issues for nearly a week now.

Perhaps you are affected by this: https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Service-Impacts/td-p/955119

Can any of you try your SIM into another phone? If calls still don't work Turn off VoLTE if you have a VoLTE enabled phone. If that does not work, connect with contact customer service agent for assistance. 

[bdcoutts]

Correct

[softech]

@bdcoutts  Your text and mobile data both work and just not voice?

i guess you are one of them then, Please open ticket with PM support

[bdcoutts]

I am having issues too

[softech · Accepted solution]

@acarroll @sdepasqua @naskhan @ChuckYeah 

Try to reboot phone once

there have been voice problem with PM, supposed  fixed but I guess it is not, 

please open ticket with PM Support

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[acarroll]

I am having the same issue

[ChuckYeah]

Just had someone message me with the same issue. Western PEI. Following

[naskhan]

I'm having the same issue from last 3 hours.