11-15-2023 07:52 PM - last edited on 11-15-2023 08:37 PM by computergeek541
I can get text messages but can’t make or receive calls
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03-05-2024 10:52 AM
Hi, I just switched to Public and cannot make or receive calls. Would you mind sharing the contact number?
02-18-2024 07:04 PM
02-18-2024 07:02 PM
11-15-2023 11:31 PM - edited 11-16-2023 12:13 AM
@Map1961 wrote:I ported my number a long time ago but I upgraded to a new plan a few months ago. Not receiving calls or able to make outbound calls. Text is working fine.
Outoing call issues aren't related to number porting.
11-15-2023 10:35 PM
When you call from an external number, does it immediately go to voicemail?
11-15-2023 09:35 PM
So what happened then? Can you try the sim in another phone to identify whether it's a service issue or a device issue?
11-15-2023 09:31 PM
Actually it looks like my last call was November 7th so not for months since the calls worked. Yes, powered down, and tried removing SIM card too.
11-15-2023 09:27 PM
You've not been able to make or receive calls for a few months now and you're just now asking about it?
I guess by now you've done a full power down restart of the phone?
11-15-2023 09:20 PM
No it is not on do not disturb or airplane mode.
11-15-2023 09:17 PM
Is do not disturb on?
https://www.tomsguide.com/how-to/how-to-block-all-calls-on-android
11-15-2023 09:15 PM
I ported my number a long time ago but I upgraded to a new plan a few months ago. Not receiving calls or able to make outbound calls. Text is working fine.
11-15-2023 08:46 PM
Did you port your long time number from another carrier?
Or did you have this long time number with PM and not getting or receiving calls?
You will need to contact a CS_Agent by private messaging for either issues at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
11-15-2023 08:19 PM
Had this number long time
11-15-2023 08:19 PM
Have a Samsung s9
11-15-2023 07:55 PM
SMS text messages or iMessages? An Apple device with an incomplete port iMessage will continue to function via your Apple ID but SMS and Calls won't work.
11-15-2023 07:54 PM
Hi @Map1961
Did you just port in? If so I can send you the porting team number. Just keep an eye in the top right corner mailbox.
Or did this just happen out of the blue?