Can't login with email and phone number

[MissKawi]

Hi, I am unable to sign in, my phone is not working, says No service... I went to a retailer on Friday to top it up and it was working then, now it's not working and I can't sign in with the email and phone number... need help.

[will13am]

@MissKawi, in your situation, I suggest contacting the moderator team for assistance. The moderator team can be reached via private message using this link.  Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

[GinYVR]

@MissKawi

Since we are all just Public Mobile users here, we have to rely on you to describe your problem in details so we can help you.

Have you setup selfserve before? Was it working before?

What is the exact message you get when you were not able sign in?

What happens when you swap your SIM card with another phone? Does the SIM card work in the other phone?

What happens if you dial your Public Mobile number from another phone? Can you access your voicemail?