Can’t login to update payment

[Myacct1]

• HI can’t login to my account for some reason?

And when I try forgot password it fails...

im trying to login to update my credit card.

please help!

[esjliv · Accepted solution]

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@Myacct1 wrote:

• HI can’t login to my account for some reason?

And when I try forgot password it fails...

im trying to login to update my credit card.

please help!

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@Myacct1  if trying again after waiting, and the Forgot your password option is still not working for you ask for assistance with the customer support agents (CSA) to help get back into your account.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Are you currently in nonpay status? Note, if 90 days in nonpay/suspended status you lose your phone number, PM account and access to self serve.

[computergeek541]

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@karladams wrote:

Make sure you enter your address the same as it appears on your payment card billing address. No space in the postal code and/or drop the last digit.

you could have locked yourself out, too many incorrect attempts triggers potential fraud activity.  Might need to contact the CSAs

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The customers hasn't gotten to that step yet making payment as the account isn't accessible.

[karladams]

Make sure you enter your address the same as it appears on your payment card billing address. No space in the postal code and/or drop the last digit.

you could have locked yourself out, too many incorrect attempts triggers potential fraud activity.  Might need to contact the CSAs

[BKNS27]

@Myacct1 

Try clearing your cache and cookie then on incognito your browser before login.

If you tried too many times to login, you will be locked out for an hour.

[computergeek541]

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@Myacct1 wrote:

• HI can’t login to my account for some reason?

And when I try forgot password it fails...

im trying to login to update my credit card.

please help!

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If you're locked yourself out, you'll need to wait at least 15 minutes before trying again or trying the forgot password option.