Can’t login to my account

[landstar]

Forgot my password and won’t reset 

[Dunkman]

@landstar 

The website is finicky.  Try a different web browser, clear cache or incognito mode.  Or even a different device.

If that fails, then you will need to contact customer service agent

Submit a ticket for CSA help. 

https://www.publicmobile.ca/en/on/chatbot 

Type: I can't login.  

Follow the prompts to submit ticket.  

CSA may ask a few questions to verify account ownership and then should be able to help you. Response times can take a few hours.  Check your private message inbox (envelope in upper right corner of website).  

[softech]

@landstar   if Reset Password does not work, then you will have to open ticket with PM Support for them to help to lookup the username and reset password

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there