Can’t login to my account profile

[muhibullah]

I know my email but forgot my password and it seems like when I put my email they aren’t accepting so I need help how to login to my profile 

[BKNS27]

@muhibullah 

Did you activate the SIM at a PM retailer?

If so, you will need to create an new account.

[esjliv]

@muhibullah 

Have you ever created a self serve account before, if not you can register for one here:

https://selfserve.publicmobile.ca/self-registration/

If you have created a self serve account and you are having issues logging in, try clearing your browser's cache, or try a different browser or device. Opening a tab in incognito mode may help as well.

Also, too many failed attempts may temporarily lock your account access. So wait 15+ minutes before you try again or in trying the forgot your password option.

Are you currently in nonpay status?

Note, after 90 days in nonpay status your account, phone number and access to self serve is closed / gone.

[softech · Accepted solution]

@muhibullah   If forgot password link does not work, PM Support is your friend, they can sort this out for you:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there