Can't login to My Account - Phone service was deactivated and can't receive login confirmation code

[Cooperneff]

I can't log in to my public account because it's sending a "login confirmation text" to my phone and Public has deactivated that number due to not having funds in my account, therefore I can't login..

How do I log into my account and update the payment method without having access to incoming messages????

😞

I feel so trapped!!! Help!!!

[Cooperneff]

Thank you so much, this terrifying vicious circle was about to drive me absolutely crazy. I'm so glad to have found a workaround!

******Resetting the password and then asking to resend the code gave me an option to send the code to email where it didn't before. (only voice msg or text msg) -- I think what did the trick was to reset the password before trying to log in*****

[softech · Accepted solution]

@Cooperneff 

PM just changed to a new EverSafe login system and you need to complete the setup on this new system.  Have you login to My Account since EverSafe was introduced?

If you have already created an EverSafe id, you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Resend code and then choose Send email

If you have not created an EverSafe id yet,  you won't be able complete the part to link your My Account with the EverSafe ID, that needs a working phone with a working PM sim using SMS.  (Sending the code to email would not be a choice until  EverSafe id is fully setup) 

Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID

1. Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
   (!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
   
2. Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps,  please open ticket with support by direct message here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there