Can't login and forbidden A1

[Caterinar]

Hi, I'm new in PM, I've now my account created, but I can't login in app or web (both incognito) in both received forbidden A1 message, any suggestion to solve and transfer my number? Thanks

[Handy1]

@Caterinar  Please submit ticket with support to help you gain access to your account 

ill

also send you the porting team number private message to get update in the port request and re trigger it if needed 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @Caterinar 

likley the account wasn't set up properly but PM agent can help.   please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437