First, I have an issue with my credit card.
the ‘pay now’ doesn’t account for my $20 discount, took me a bit to confirm it was there, the discount specifically. Submitted a ticket for this, already.
second, my credit card is apparently not working, and I can’t get to the ‘add a new card’ option, and in the virtual assistant only gives me the option to add a voucher within it, and when I go over to the new credit card it starts me back at square one of 2, must pay now.
third, speaking of the virtual assistant, I’d like to applaud whoever coded it. Examples to show how much of a treat that’s been.
Fourth, while going back and forth, the app glitches, and wouldn’t populate the HST, so I had to quit the app.
Public, we know your business is a subsidiary of Telus. Perhaps contract out some of Telus’ best and brightest, and maybe iron out a few of these things.
I once asked why there wasn’t an app, and it was claimed by the staff, the Corporate positioning, that we didn’t need it, the site cuts it, and keeps costs down.
Well, now that your tune has changed, maybe take a pause from any thing new, and just work on improvement.
A couple pointers:
A) Telus had profit of $8.809B, a 6.94% increase year-over-year, for March 31, 2023.
B) Collectively, you’ve gained 15K new cell phone customers last quarter
C) “The Vancouver-based company said it will now pay quarterly dividend of 36.36 cents per share, up from 35.11 cents per share.
The increased payment to shareholders came as Telus reported a profit attributable to common shares of $217 million or 15 cents per diluted share, down from $385 million or 28 cents per diluted share a year earlier.”
And, the total number of shares is impressive.
Now, make the service impressive. Thanks!
Also, maybe give me a good will gesture and reconnect my service for 24 hours so I may properly navigate to the payment screen. Or have a 1-800 #.
The system is asking to pick a solution
i didn’t actually get one. There was one alternative. Some just don’t seem to read into the common sense of a) customer service, or b) retail/business jargon, and/or c) how things are typically conveyed in messaging.
so the voucher one may have been valid, however, if I had a voucher issue I would be without (typically no refunds). Otherwise, thank you.
Someone said it was the formatting. Another assumed it was a plan it was asking for. Another assumed it related to Province. And another was giving advice that would be useful if I owned a Time Machine (YES).
Like, I have to point out, all were Mayors, did I read that correctly?
Ok, so I seen a nod to a ‘retired’ oracle, so if they ‘retired’ they are probably ‘really retired’.
that said, if this was done in a call centre, like several I’ve worked at, there would be levels, at least ‘Team Leaders’ and ‘Agents’, right? Upper management wouldn’t be bothered.
So, who’s directly beneath Mayor?
Well, cool cool. I mean, I’ll play along and take the points as they come to me. However, I’m going to be critical of your app and customer service when it’s like this, when possible Employees are throwing themselves at you to get you to accept a particular solution. Does it help resolution stats, or is that more of a Customer Satisfaction rating survey (CSAT)
