Can’t get into my acct/eSIM not working

[Stephanie0126]

Just created acct and activated new subscription. eSIM I pruchased not working, and I cannot access my acct as it wants to send a code to the NEW phone number on the eSIM that won’t activate on my phone. Nothing I try will allow me into my account to do anything as it won’t let me pass the beginning stages of verifying my identity. 
Very frustrating 😞

Would be so nice if I could speak to an agent over the phone. Very inconvenient 😤

[slusagm]

@Stephanie0126 

for the eSIM, check if it is installed on your phone already.  Make sure you removed the old carrier sim card and disable old eSIM.  PM sim should be the only one there and enabled

Try reset network settings and check if the phone connects to PM network

if you need PM to help to reprovision the account, please submit ticket.   Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Handy1]

@Stephanie0126  sorry no live support you instead have to engage support by 

sending   a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage