Can't figure out the self serve

[jlavoie]

I keep looking, I'm activating the 90day 3G option and It doesn't seem to be showing up in my 'my account'. 

Its very frustrating, Could Someone confirm? I've done it a few times. @CS_Agent

[skmkenn]

Glad to hear it, enjoy your service!

[jlavoie]

Thanks!

I got ahold of a Moderator, And they've fixed me all up.. Appreciate it!

Jerri

[srlawren]

@jlavoie do you not see this when you go to the plan tool?  This is from my self serve account when I click on Change Plan:

EDIT: oh yeah it doens't seem to be working right.  Keeps showing 30 day options even when 90 days is clicked.  At least in Chrome.  I didn't try any other browsers yet.

[skmkenn]

Sorry to hear you're having trouble. Sometimes the self-serve site can be a little quirky.

Try clearing the cache and cookies for your browser, or open an Incognito / Private Session window (depending on which browser you are using), then log into the self serve site and see if it will allow you to change your plan. 

If that doesn't work reach out the @CS_Agent with your e-mail address & phone number and let them know which plan you're looking to change to, they should be able to take care of it for you.

Have a great day. 

[Mana · Accepted solution]

You should send a private message to @CS_Agent explaining your issue and providing your phone and account number. They will take care of the issue.