Can't cancel

[Don6789]

I am part way through my activation and am trying to cancel. I have entered a charge dispute with Visa because I have been charged already. Anyone know how I can cancel my subscription?

[Don6789]

Thanks for replying. I am hoping they close the account.

[Don6789]

Thanks for reply. I believe I have done that now. They don't make it easy for a senior guy like me. I went with Virgin Mobile. I could actually talk to someone!!

[Don6789]

Thanks. I think that is what I did and have submitted a ticket.

[Don6789]

I can't log into my account because I never completed the 6 steps for the subscription because I changed my mind. Because I never had a subscription I am asking for the money back, hence Visa dispute. I think I have been able to submit a ticket. Will soon see. Thanks for replying.

[Don6789]

I hope so. Thanks for reply.

[kb_mv]

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@Don6789 wrote:

I am part way through my activation and am trying to cancel. I have entered a charge dispute with Visa because I have been charged already. Anyone know how I can cancel my subscription?

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@Don6789 I'm reading this as you are part way through your activation and changed your mind but you passed the step for payment? Message customer service directly and see if they will reverse the charge though if you already started a chargeback with Visa it may be a moot point.

To contact customer service while you are already here and logged in the community you can send a private message   To CS_Agents click    

                         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @Don6789   the dispute means you are asking Visa to proceed with a chargeback? if it is , once it is charged back, your account with PM will be suspended, more like closed

[Handy1]

@Don6789  You can port out number .turn off auto pay like this or get support to remove credit 

Turn  auto pay  OFF/ON  3 easy clicks

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click    

                         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@Don6789   

With the current cycle you just paid, PM is a prepaid provider and won't provide refund.  

And can you login to My Account?  you should login My Account and  disable Autopay so PM won't continue charging you

[HALIMACS · Accepted solution]

Well... @Don6789 , if you already proceeded with a chargeback from your payment card, it'll cancel the account.