Can't call out

[19LISA63]

I cannot call out as soon as I do it hangs up. I know after this month I'm changing companies

[HALIMACS · Accepted solution]

@19LISA63 

Are you possibly on a plan with limited outgoing minutes?

If so, you can purchase a calling add-on for $5.   It gets you 500 minutes, and they never expire.

If you are definitely leaving here, remember billing isn't month to month, it's a 30 day rotating period so be sure to check your account to see how many days are left before you port out.   Recommend porting out 3-4 days prior to the end of your current 30-day cycle.

When you do, keep the Public Mobile SIM card in the device until you receive the Port Authorization Request from your newly selected provider.

[mimmo]

is receiving calls the same issue?  data?  sms?

you might need to contact CSA for them to do some checking in the backend.

[hTideGnow]

Hi @19LISA63 try call different numbers 

Try reboot the phone 

or try reseat the sim card with a reboot

[JK8]

@19LISA63 

Try putting a 1 in front of the number…also try rebooting, resetting network settings, reinstalling SIM card.