Can't activate my account since my phone is not esim compatible

[Eddie23]

I bought a physical SIM. but it won't let me activate because I said I am using a eSIM but found out afterwards that my phone is not eSIM compatible.  I just want to activate with a physical SIM

[hTideGnow]

hi @Eddie23 

you already activated a plan? you choose esim and went through the activation but cannot complete because of the esim incompatible error?  

if you have a physical sim now, then just message PM support agent and they can switch it to physical sim for you

please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

[Sansan]

@Eddie23  since the account cannot be activated,  you would need to contact public mobile for assistance. 

Message them at the link below. They will reply back same.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437