hi @Danffth iPhone or Android?
check sim manager or settings ->Cellular and check if the PM eSIM is there. Make sure it is enabled, and it is set to Primary and "Turn on this line" is enabled.
try Reset all networks
if that does not help , ask support to check. Message them
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
