Can’t activate eSIM

[Danffth]

Can some one help

[hTideGnow]

HI @Danffth 

go to  Settings->Cellular and check if an esim is there?  if so, you need to make sure it is enabled

if not, then message support agent using think like (it will work even the account not fully setup): 
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Danffth]

 

using iPhone. I stucked in the last step of activate esim. Message support but they said I don’t have an account. 

[BKNS27]

@Danffth 

Are you activating the eSIM on the PM app? You can only do it on the app.

[hTideGnow]

hi @Danffth iPhone or Android?

check sim manager or settings ->Cellular and check if the PM eSIM is there.  Make sure it is enabled, and it is set to Primary and "Turn on this line" is enabled.

try Reset all networks 

if that does not help , ask support to check. Message them 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437