Can’t access my account

[Xavier141414]

Hi, i switched my account today and i want to access my account but i cant. It’s always do the 

Forbidden A1

and the apps doesnt load. 

[Phil_Adelphus]

@Xavier141414   Did you reply YES to the text from Rogers and the Rogers sim stopped working?  So if I understand correctly, your PM sim card is working but just not showing 5G?   5G is dependent on coverage in your area and what phone you have and what the settings are on the phone, can you tell us what make and model of phone you have?  For the app problem, have you tried uninstalling it and then reinstalling it?   If you're still getting Forbidden AI on a browser then you'd need to contact customer service via the chat icon bottom right of this page, or if that doesn't work then send support  a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Xavier141414]

i received my SIM Card yesterday. i initiated the transfer from Roger to Public. Now that my service is cancel with Roger, i switched SIM Card but i do not have any 5G. So i want to see what is happening to my account. The thing is, i can't access my account because of the Forbidden A1 error and also the Apps always shutdown when i try to open it.

[Phil_Adelphus]

@Xavier141414  Sometimes that happens when the service is down for maintenance, but if it's still happening can you explain what you mean by switching account?  Do you mean changing your plan within an existing account, or an existing customer setting up a new account, or porting a number in or out of Public Mobile (which I'm guessing is the issue since Joining Public is selected topic), or..?  Has the app loaded for you before?   You need the app to activate a new account, is your country set to Canada for Google Play or the Apple App Store?

[Rastin]

Try contacting pm you can use the orange text bubble on the bottom right.  Type in customers service agent . You won't get a response till tomorrow as there close for the night.

[Xavier141414]

I tried 3 different device and it’s not working on 3 devices.

[Rastin]

Do you have access to another device like a computer or tablet try using it to log in.

[Xavier141414]

It’s still not working… i can’t access my account

[computergeek541]

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@Xavier141414 wrote:

Hi, i switched my account today and i want to access my account but i cant. It’s always do the 

Forbidden A1

and the apps doesnt load. 

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If you're using the website, try using inprivate/private/incognito mode.  If you're using the Public Mobile app, try force closing then clearing the app storage before relauncing the app to try logging in again.