4 weeks ago - last edited 4 weeks ago by computergeek541
Ported out of Koodo but now SOS been though all self help I think I need someone to refresh my account?
Solved! Go to Solution.
3 weeks ago
All is good !! An agent reset my sim last Monday evening !! Thanks for everyone’s help
3 weeks ago
Thanks for your reply it’s an issue on their end ! Hopefully it gets resolved soon. without a working phone since Friday it’s very frustrating
3 weeks ago
try reboot the phone again
and reply their PM message for update , but they might not reply until tomorrow
3 weeks ago
Over 48hrs and still no service... CS-agent claims tech support is on it but have yet to see any results. I get they have moved this to online service to keep plans low but to not have any support is ridiculous.
4 weeks ago
SOS no outgoing or in coming, phone shows public mobile as provider in settings but it isn't connected to network 😞
4 weeks ago
HI @Dpalmer
usually within 4 hours. But if you have submitted ticket by message yesterday and no response yet, message them again and you will get a reply today
But for you, you cannot make outbound calls yet?
4 weeks ago
how long does it typically take to get help online?
4 weeks ago
I guess I will get a reply tomorrow?
4 weeks ago
again, you have problem with your PM sim showing SOS, right? there is no need to wait, just reply the PM support again and ask them to reprovision your sim card. It is a quick process, and you just need to reboot the phone once again after they reprovision your account
4 weeks ago
I have reached out to rep as suggested just waiting for response. Anyone know what info they need to reactivate the sim?
4 weeks ago
you meant your PM sim card is SOS? you cannot make even make calls with the PM sim card?
if that is the case, it is just a sim provisioning issue, easy fix for PM support. You just need to engage them by direct message using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
4 weeks ago
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437