Can't access my account to add topup voucher

[Tee82]

Can't access my account through the app or *611 to add a tipup voucher.

[Andy85]

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@Tee82 wrote:

I did but haven't heard back yet

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@Tee82 It could take 1-2 hours to get a response back from customer service. Just make sure to keep checking your community inbox every once in a while for their response. (little envelope on the top-right of the screen)

Or this link works too: 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Tee82]

Also I bought it about 3 hours ago so no it has not been over 24hrs. 

[Tee82]

I did but haven't heard back yet

[Tee82]

It says unauthorized access 

[hTideGnow]

hi @Tee82 

what error you got?? when you bought it? over 24 hours?

try call 1-855-4PUBLIC to load the voucher 

if same, please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Andy85]

Hi @Tee82,

What type of access issue are you experiencing?

[Handy1]

@Tee82 Submit ticket with support to help 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437