Can’t access account

[Rimfuncroc]

I have a Public Mobile phone number and it works fine. However, I can’t log into my account to check it because I get a message saying Public Mobile doesn’t  recognize my email address.  However, I have received emails from Public Mobile  at that very email address recognizing me as an account holder!  What should I do?

[Jonny187]

Can’t access my account 

[hairbag1]

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@Rimfuncroc wrote:

Thanks, but it still didn’t work.

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As suggested by @Alex888 , you'll need to reach out for assistance from moderator_team.  Click here to message them

Please be patient as it might take several hours to hear back from them. Good luck.

[Triguy]

Try using a different browser.

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[Rimfuncroc]

Thanks, but it still didn’t work.

[Alex888 · Accepted solution]

@Rimfuncroc Try again using Chrome in incognito mode. If it still doesn't work you will need to contact the moderators, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437