Can't Re-Activate Account

[elyslano]

My purse was stolen with my wallet and cell phone (with my public mobile SIM).

I deactived my account so the thief wouldn't be able to use it. I also cancelled my cards immediately.

I now can't reactive my account because it says my account was suspended due to insufficient funds. I added my new credit card but my acocunt is at $0 and the "submit" button is greyed out.

HELP!

[PAULRANG18]

Sorry to hear of this. When an issue becomes complicated, best to contact a moderator by clicking on ?, bottom right, and follow instructions.

[popping]

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@elyslano wrote:

My purse was stolen with my wallet and cell phone (with my public mobile SIM).

I deactived my account so the thief wouldn't be able to use it. I also cancelled my cards immediately.

I now can't reactive my account because it says my account was suspended due to insufficient funds. I added my new credit card but my acocunt is at $0 and the "submit" button is greyed out.

HELP!

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1.  You need to add enough fund to cover your full plan fee as PM will not apply any reward during reactivation.  Then click the reactivate your plan button.

2.  Get a new SIM card and select [Plan and Add-Ons] --> [Change SIM card] to change your account to use the new SIM card.

[dabr]

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@elyslano wrote:

NOTE: I ordered a new SIM through Public mobile so I have a new one. It doesn't let me change the SIM because it gives me this error:

Oh no! It looks like something went wrong...

I assumed this was due to my account being suspended which led me to my activation issues

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You can try clearing your cache and cookies, also try using a different browser and incognito mode.  Sometimes waiting an hour can also help.

[elyslano]

NOTE: I ordered a new SIM through Public mobile so I have a new one. It doesn't let me change the SIM because it gives me this error:

Oh no! It looks like something went wrong...

I assumed this was due to my account being suspended which led me to my activation issues

[Triguy]

You could also use recharge.com to make a payment.

[dabr]

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@elyslano wrote:

My purse was stolen with my wallet and cell phone (with my public mobile SIM).

I deactived my account so the thief wouldn't be able to use it. I also cancelled my cards immediately.

I now can't reactive my account because it says my account was suspended due to insufficient funds. I added my new credit card but my acocunt is at $0 and the "submit" button is greyed out.

HELP!

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Have you tried dialling 611?  You can buy a voucher and pay using 611 too.

To reactivate your account contact moderators and submit a ticket via SIMon here: https://publicmobile.ca.ada.support/chat/