Issue with U.S. Roaming Add-on Showing Incompatible Data Add-on

[bobyk]

@Add-ons @plans 
I purchased the Unlimited U.S. Talk, Text and 5GB Data Bundle (15 days) for my upcoming trip to the USA.

However, when I check my Public Mobile account, it shows Incompatible data add-on" under the U.S. Roaming – 5GB Data section.

I'm traveling to the USA tomorrow, so I'm a bit concerned. Could you please check whether my roaming add-on has been activated correctly and let me know if I need to do anything before I leave?

Thank you for your assistance

[BKNS27]

@bobyk 

Remember to enable Roaming on your phone when you are in the USA. Enable Network Selection to Automatic and your phone will connect to AT&T, T-Mobile or Verizon.

[hairbag1]

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@bobyk wrote:

i purchased this add on

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Looks like you did it right. I suspect that message was an error or glitch message. When you get to the border you'll get a Welcome to USA message with a nag to buy a talk add-on....just ignore it as you already have it. 

If you wish you can message Customer Support to confirm it was added to your acct properly..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[bobyk]

i purchased this add on

[hairbag1]

@bobyk 

it might just be a glitch in the system. I've used the 15 Day US Roaming add-ons while in US without problems. Make sure you have a newer cellphone that is on the Public Mobile whitelist as not all cells will work in US for talk. 

Here's some reading with a device checker at the end of the article. Regardless...text and data will still work.

https://www.publicmobile.ca/en/get-help/articles/volte

[bobyk]

my regular plan is only for canada

[hairbag1]

@bobyk 

what's the details of your regular plan ? Do you subscribe to a Canada / US plan already ?