Can’t Purchase eSIM in the App

[MrBaboon]

Hello, I recently bought a new phone and am trying to transfer my phone number over (I previously used eSIM), however my Public Mobile App does not give me the purchase eSIM option and only shows purchase options for physical SIMs. Can someone help me fix this please? Thanks in advance! 

[hTideGnow]

hi @MrBaboon 

check with PM agent and see if they can help

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[MrBaboon]

Unfortunately I don’t have that option to purchase eSIM in my app, I also tried redownloading the app and it doesn’t work

 

[hairbag1]

@MrBaboon 

you must download the Public Mobile app to your new cell. log in to your account and buy a new esim...but it'll be a free replacement esim.