Can't Create an Eversafe Account with Old userid and Password

[brianantonen]

I haven't logged in to my daughters public mobile account for some time. I never ever set up an eversafe account for her. I can not log in with her old userid and password. The system doesn't recognize her email address or her phone numer so I can't even try a password reset. What do I do? I want to change her subscription plan.

Thanks

[BKNS27]

@brianantonen 

Create an Eversafe ID for her account using the registered email and password.

Just click on Sign Up and create one.

 

[hairbag1]

@brianantonen 

that process now requires you to have Eversafe credentials before you can access the account.

[Handy1]

@brianantonen  Reach out to support to help you re gain access and change plan

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @brianantonen 

support agent can help.  please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437