Can't Change Plan

[benhedge]

I am currently trying to change my plan. When I go to the page to change it, where all the new plans options should be, there is nothing. At first I thought it could because I didnt make a payment into my account, so I did that for what the new plan would cost. Still, nothing.

[computergeek541]

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@Community_QA wrote:

I got this before.  Why this site has to constantly clear cache to make it right?  Any fix coming ?

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Clearing your caches doesn't always fix it. The issue isn't with the web browsers but rather with Public Mobile's site.  There are times when the only fix is to go back to your account later on. 

[JL9]

Should be temporary (Fingers crossed) try again this evening.

[darlicious]

@benhedge 

Try again now. It looks like it just got fixed.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #

[darlicious]

@Community_QA 

Welcome to your $13 plan. Darren Entwistle I won't let this unreasonable price hike stop me from gaining satisfaction!

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #

[Spudster]

Same here, @benhedge , no option to change plans at the moment.

When you can access it (try again every hour or two) here's how to do it:

First login to Self Serve to this screen:

Then, click Change Plan:

Then select desired Plan:

Then choose Change on Next Renewal Date:

[Community_QA]

I got this before.  Why this site has to constantly clear cache to make it right?  Any fix coming ?

[hairbag1]

I just tried and no options available to me either. Could be an ongoing maintenance issue. Try again a bit later if nothing else works.

[darlicious]

@benhedge 

Is there any chance you have used lost/stolen to suspend your service?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #

[hairbag1]

Clear your cache files...sometimes is all it takes.

[benhedge]

tried 2 different devices, with three browsers, edge, firefox, safari. all on different browsers. didnt fix it.

[hairbag1]

Log out..then back in to PM account See if that helps.

Also, try a different web browser, clear cache files.

Let us know if anything helps.

[darlicious]

@benhedge 

Try the following....

1. Reboot your device.
2. Clear your browser.
3. Open one tab only.
4. Use secret/incognito mode.
5. Firefox, chrome, safari or Microsoft Edge work best.
6. Use a different device if the above does not work.

Report back if you are still having an issue.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #