Can not get into my account

[DC40]

When I sign in to the app it wants me to choose a plan and I already have an active plan and will not allow access to my account.

[Dunkman]

@DC40 

Did you send a private message to customer service agent?

The website and even app has caching issues.  Maybe try to clear cache from app.  Or delete and re-install app.

You can also try to login via website with a computer/laptop.  

[DC40]

I am not getting an error I have an existing PM account and the $24 plan is active and working well but when I sign in it asks me to choose a plan. With that there is no avenue to get in to my account.

[CS_Agent]

What is the error you have?

[DC40]

Set up now email address 3 days ago and I can sign in but only get set up new plan.

[DC40]

Can not get into my account.

[Dunkman]

@DC40 

When is the last time you login into your account?  Did you ever sign up for Eversafe login before?  

If it has been a while since you login, you will need to create an eversafe login.  

https://www.publicmobile.ca/en/ab/get-help/articles/eversafe-faqs

[softech]

@DC40 

that indicates the EverSafe login is not currently linked with your My Account, please message support for help 

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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