01-09-2017 03:56 PM - edited 01-05-2022 01:32 AM
01-10-2017 02:32 PM
No sweat @samanthakeizer Your fingers were just too fast!
01-10-2017 11:16 AM
01-10-2017 11:12 AM
01-09-2017 04:41 PM
Good job! no need for sorry! 😉
01-09-2017 04:34 PM
Thank you Shazia for looking into and giving an update sorry for tagging as the member didn't advise that you had been in contact with them
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
01-09-2017 04:26 PM
Hey @bendamere,
I sent you a private message earlier and asked to wait until tomorrow, the ticket has been worked on but no resolution as of yet.
The technician working on your case is on his day off today and he will get back to us tomorrow.
I can understand your frustration but rest assured that we are working on getting a resolution to this.
We appreciate your patience!
Thanks,
Shazia
01-09-2017 04:21 PM
Don't worry, if @Shazia_K is on it you're in good hands, but im sure the tech team is our of her control, if shes online hopefully she can help.
01-09-2017 04:10 PM
01-09-2017 03:59 PM
sorry to hear that, hope this gets resolved asap
did you portin you number ?
and also when you login to selfcare what is the account status ?
are you able to make outgoing call successfully ?
What about data and SMS ?
01-09-2017 03:59 PM