Calls goong to voice mail since past few months

[raghav]

hi 

since couple of months all my initial calls going to directly voice mail i tried all option  still it doesn't work.

i did not port my number or changed any plan

[softech]

@raghav it could be just a local 3g network issue.  I suggest you open ticket with PM support and they can confirm if they are aware of it and if fix is on the way

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[Nezgar]

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@raghav wrote:

i am in north west of brampton

i tried this option still same issue

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So you indicated all "initial calls going to directly voice mail" - do you mean that the SECOND call will successfully come through to your phone? You confirmed that the issue persists when you switch your phone to 3G only mode? (which means disabling LTE, and forcing only 3G aka HSPA or WCDMA mode)

Any issues with outgoing calls?

Have you ensured that you don't have any contacts in your blocked callers list?

Can you try your SIM in another phone?

Any difference if the caller blocks their caller ID, so that the call comes in as "Private" or "Anonymous"? Mobile callers do that by prefixing #31# before the 10 digit numbers. Land line callers can do that by prefixing *67.

If you need a 2nd phone line to assist with testing, consider signing up for a free account from TextNow, Fongo Mobile, or freephoneline.ca. TextNow also allows calling from your PC browser after the account is setup.

[raghav]

yes

[softech]

@raghav do you find it better when you are in another area?? what brand and model is your phone?

[esjliv]

Few months @raghav ? yikes.

If this is not a network issue (which may be shared if you submit a ticket via @Outdoorsman post), then can you see if your phone calling app has a setting on it where you only accept callers from your contact list?

If you do have this on, turn it off, or add these callers to your contacts so they do not go to voicemail.

[Timer]

@raghav 

do you have other device you can tried your SIM on it....

[raghav]

i am in north west of brampton

i tried this option still same issue

[raghav]

tried  that option as well

[softech]

@raghav what have you tried so far?

Reboot your phone?

Change the network to 3G only?

you have another phone you can test your sim card for couple days?

And , what brand and model is your phone?

which city and province you are at??

[Outdoorsman]

@raghav Hi go into your settings and manually select 3g in your network settings then contact 

a service rep and ask them to look into the problem for you

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Timer]

@raghav 

first reset network and choose the network manually for 3G..