Calls going directly to voicemail of old carrier.

[Sandy34]

Incoming calls are going directly to voice of my old carrier. I transferred to public mobile 5 days ago. It was working when I first switched.What do I do? 

[PMobile0924]

I am in exactly the same situation for two days. I have no answer from moderators for 10 hours.

Do you mean that I am paying the old carrier and PM while everything is wrong? Could it be worse? This is the service we have at PM?

[computergeek541]

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@mimmo wrote:

@Sandy34 they are working on  about 48 hours.

Bust just use your old sim till port is done.

Also ensure you sent mods your account number and name exactly as on your old carrier.

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@Sandy34

As long as you've provided your Public Mobile phone number and Public Mobile account PIN (so Moderator_Team know that it's really your account), and the account the number from your old carrier, you may just find that your incoming calls just start working with your Public Mobile sim card in a couple of days.  But as @mimmo said, just keep using your Freedom Mobile sim card and service for now so you don't miss any calls (although Freedom will keep charging you for the service until the port out is complete).  Also, the Freedom sim card will stop working when transfer is done.

[mimmo]

@Sandy34 they are working on  about 48 hours.

Bust just use your old sim till port is done.

Also ensure you sent mods your account number and name exactly as on your old carrier.

[Sandy34]

Thank you. Any Idea of how long it takes them to respond. Emailed 24 hours ago and havent heard back.

[computergeek541 · Accepted solution]

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@Sandy34 wrote:

What do you mean try again? What are the steps? (Email, call, activate sim again?.)When I did it the first time it said it worked. 

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Sorry, but no, it didn't work.  Your number was never ported to Public Mobile if your calls are still going to your old carrier's voicemail box.

The message on your computer screen that says "successful" really means nothing.  It does not mean that your number has transfered over.  It only means that Public Mobile has processed the request has assigned the number to your account.  However, the other/old carrier still has to respond.  Your phone number transfer request failed and was otherwise rejected by your old carrier.

Trying again refers to you contacting the user Moderator_Team to resubmit another phone number portability request on your behalf.

[Sandy34]

What do you mean try again? What are the steps? (Email, call, activate sim again?.)When I did it the first time it said it worked. 

[computergeek541]

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@Sandy34 wrote:

Incoming calls are going directly to voice of my old carrier. I transferred to public mobile 5 days ago. It was working when I first switched.What do I do? 

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This means that your phone number was nwver transfered over.  For now, to receive your calls and messagss, you'll have to keep using your old carrier.

Since the number porting has failed, you'll have to try again.  Ahead of time, make sure you have your account number from the old carrier and then contact Moderator_Team to have them retry for you.