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Tried activating my SIM, but there was an error processing. Now my sim number is invalid

dubsnbass
Great Neighbour / Super Voisin

Please help. The sim number is no longer valid. 

5 REPLIES 5

dpatchell
Great Neighbour / Super Voisin

I think I solved it.  I went through the "Need to create an Account" Beside the account login and I went through the steps to create a self serve account.  And then once that was completed all my info was in the self serve account.   The reason I was getting an invalid sim is because it is linked to my current account and its in use!  Guess I just have to wait for my current # to port over.

@dpatchell Hi i would suggest to do as aboveSmiley Happy

dpatchell
Great Neighbour / Super Voisin

I have the same problem...

ZfromVanC
Town Hero / Héro de la Ville

Usually when this happens it can be fixed by just waiting an hour and then trying again. Let us know if you try this and it still doesn't work.

geopublic
Mayor / Maire

@dubsnbass wrote:

Please help. The sim number is no longer valid. 


@dubsnbass  You just need to wait for the activation lock to expire in about an hour and then try again.

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