Calls go to voicemail

[Lache]

Hi 👋 

why are the calls going directly to voicemail?? My phone doesn’t ring 🤔

[Phil_Adelphus]

@Lache   If this is an iPhone make sure you haven't accidentally moved the silent switch on the side, happens quite often.

[Chalupa_Batman]

BRILLIANT! I always forget about that @OlivierR  

If you have the iPhone, recent updates have turned on the block unknown numbers option. Go into your settings and turn it off then reboot. See if that works.

[OlivierR]

Might be your phone, have you enable any doesnt distub setting on your phone or airplane mode?

[Chalupa_Batman]

Hey @Lache 

When was the last time you restarted your phone?

Also, you may wish to reset your network settings and reboot. Just know that will erase all wifi passwords and blue tooth items. You may need to submit a ticket to ask Public Mobile to reset your network on their end.

To submit a ticket, start with the chatbot at the bottom right corner.

Or the following link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html