Calls dropping at a rapid rate?

[Sales_guy]

Is anyone else experiencing their calls being dropped constantly from 15 seconds to 2 minutes into the call?   This is driving me nuts and looks really bad with clients when a conversation takes 4-6 calls to get through a conversation.  

[clintlalonde]

Just to follow up, it might be an app conflict for me. I experimented removing some apps that I had installed, but were not using, or had recently installed. Since doing that, I have not had a dropped call. So, perhaps it was an app conflict that was causing the issue? 

Apps I uninstalled were WhatsApp, BlueJeans, OZ Live, Kaltura MediaSpace Go, and BlackBoard Collaborate. All apps that use video and audio in some way. 

[chrism]

It happened to me with a brand new iPhone.  Different areas of the city, it happened when people called me and when I called people.  Moderators said the issue was resolved, but it still kept happening.

Moved back to another carrier, and haven't had one dropped call since.

[Roger3]

I never experienced this issue. My recommendation is to change your device and check out any improvement to your call quality. Hope you will have a spare phone.

[clintlalonde]

@srlawren yeah, have rebooted a few times. We have 4 people in our house on Public and I am the only one who is experiencing the issue, so it could be specific to my gear. My phone is getting long in the tooth. 

[mimmo]

@ShawnC13 @None that I know of from any of my fam members.

[ShawnC13]

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@clintlalonde wrote:

Happening to me as well. I have an LG G5 and live in Victoria BC. in the past week have been dropping almost every call I receive after 15-30 seconds. Have been with Public for close to a year now and have not experienced this before, except in this past week. 

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I am in Victoria as well and have not experienced this same issue.  @mimmo how about you any dropped calls?

[srlawren]

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@hairbag1 wrote:

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@clintlalonde wrote:

Happening to me as well. I have an LG G5 and live in Victoria BC. in the past week have been dropping almost every call I receive after 15-30 seconds. Have been with Public for close to a year now and have not experienced this before, except in this past week. 

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If you're getting chronic dopped calls, you definately should contact the moderators. Click this to message them

They may have an explanation, if not a resolution for you.

Good luck.

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@clintlalonde before you do that, let me ask you:  have you rebooted your phone recently?

[hairbag1]

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@clintlalonde wrote:

Happening to me as well. I have an LG G5 and live in Victoria BC. in the past week have been dropping almost every call I receive after 15-30 seconds. Have been with Public for close to a year now and have not experienced this before, except in this past week. 

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If you're getting chronic dopped calls, you definately should contact the moderators. Click this to message them

They may have an explanation, if not a resolution for you.

Good luck.

[clintlalonde]

Happening to me as well. I have an LG G5 and live in Victoria BC. in the past week have been dropping almost every call I receive after 15-30 seconds. Have been with Public for close to a year now and have not experienced this before, except in this past week. 

[GinYVR]

@sunflowershineThat is not necessarily true..eg here is a link that a person reported and got updated by a PM employee regarding dropped calls

[sunflowershine]

@Sales_guy Reception bar is a good indicator for that. But I doubt what moderator can do for your situation. 

[GinYVR]

@Sales_guy It is one of those pesky issues that could be hard to pin down. I assume you have been consistent with the position where you call/ use your phone? Check your phone to see if it uses the lower frequencies of the Telus network, lower frequencies improve signal penetration in buildings. I would suggest swapping to a different phone to see if the problem persists, if so contact the Moderators and report the issue.

[RossN]

@Sales_guy I can understand your frustration you may need a moderators help click here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 good luck