Call drops right away when I try calling out and or call in

[Justin221]

Call drops right away when I try calling out and or call in

[funpig1]

@Justin221 

Where are you located? It would be helpful to know if this is just a local problem or some system-wide glitch.

I am currently in BC and we are experiencing a bomb cyclone.  So far, no drop calls for me.

[hTideGnow]

HI @Justin221 

it is a common problem in the last couple days

try reboot the phone, try Reset network settings and try your sim in another phone

if same, submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  

If any issue with ticket submission, you can  submit by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Phil_Adelphus]

@Justin221   Are you a new customer or have been a customer for a while and this suddenly started happening?  What phone do you have?