Calling Mexico from Mexico

[No_Nickname]

I'm currently in Mexico. I have a Canada/US/Mexico plan. The data is working fine on Telcel, although it is LTE+, not 5G. I'm guessing that's as expected.

My problem is calling a Mexican number. The number I want is listed as +52 56 2109 5583. This is a number for Walmart, so I'm not not divulging anything personal.

I haven't figured out how to get this call to connect. I've followed all of the advice I've found here on the forum, ten digits, +011, as written...nothing connects.

Any advice? 

[No_Nickname]

I found a solution on another site. Telcel is now working perfectly. To call MX from MX with any non MX SIM, dial +52 XX XXXX XXXX. 

[softech · Accepted solution]

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@No_Nickname  a écrit :

AT&T allows me to call some MX numbers, but still not Walmart. Strange. I guess I'll keep it there, at least for a bit. 

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@No_Nickname 

I cannot even call that particular number from Canada.  So, it is likely the number you got was wrong.  Check again

[No_Nickname]

AT&T allows me to call some MX numbers, but still not Walmart. Strange. I guess I'll keep it there, at least for a bit. 

[softech]

@No_Nickname you might be on the correct network. But PM has 3 roaming partners in Mexico and you should manually connect to all 3 and try.  Change the network connection to Manual and choose AT&T, Telcel and Movistar

If issue persists, ask PM CS agent for further assistance 

Private message CS Agent at: 

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

[No_Nickname]

I can call CDN & US numbers normally from Mexico. I am definitely registered correctly on the network. 

[No_Nickname]

I'm getting a "5B1 error" which the almighty Google tells me may be a Public Mobile routing error. 

[hTideGnow]

hi @No_Nickname 

just dial 56 2109 5583

If your phone/carrier requires a local format for Mexico City mobile numbers, you can also try:

1 56 2109 5583
(but most modern Mexican networks no longer require the extra “1”)

[hairbag1]

@No_Nickname 

try dialing just your local Mx number without exit code.