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Call failed/dropped at 10 minutes... becoming a regular thing!

Good Citizen / Bon Citoyen

I have an iPhone 8, sure it's old but around the 10-minute mark on calls I get a dropped call with a "call failed" message on my phone. Not every call but it's happening daily now... does anyone else experience this?

I suspect it's the phone but if we're all starting to have dropped calls, maybe it's the service?

I've done the "reset network settings" many times and have considered making it part of my morning routine, as bad as having to reset my home internet router every night. 😕


Mayor / Maire

Hey @-LukeKD- 

There have been a lot of complaints here in the forums about dropped calls. Only thing I can recommend is contacting a CS Agent to have your network reset.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  Type: Customer Service Agent



IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information. 


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