Call Display not working all of a sudden - showing as "No Caller ID"

[maherhusain]

Hello,

I'm with Public Mobile for the past 2years and my call display has worked perfectly during this time. However, for the last two weeks all of my calls that I receive are showing as "No Caller ID" on my iPhone 6S. I've checked, my phone is compatible on the website. I've also confirmed the callers on the other end have not blocked my number. I went to the Apple Store and they said to request Public Mobile to fix this issue as this is not a phone or software related issue. Apple store mentioned to request Public Mobile to referesh my number/account.

Please help!

Thank you

[computergeek541]

---

@maherhusain wrote:

Hello,

i can see the numbers under my usage history under the self-serve menu. But I see them as No Caller ID on my phone. What does this mean ?

---

I see this likely as an account issue. If the numbers are showing in self serve, they should also be showing when the person calls.

[maherhusain]

Hello,

i can see the numbers under my usage history under the self-serve menu. But I see them as No Caller ID on my phone. What does this mean ?

[pmmobile]

@maherhusain  Out of curiosity, when you check your usage history in self-serve do the calls have numbers that are calling you displayed there? Or, is it also "no caller ID" or "unknown number"?

[computergeek541]

---

@Dunkman wrote:

@maherhusain 

Wirh iPhone, you can block caller ID. Under your dialer icon/section in your settings. But, apple store should have checked this. 

As as you wait for moderator help, maybe try network reset or even reboot phone. 

---

I do not believe that the receiving end can block incoming call display.

[Dunkman]

@maherhusain 

Wirh iPhone, you can block caller ID. Under your dialer icon/section in your settings. But, apple store should have checked this. 

As as you wait for moderator help, maybe try network reset or even reboot phone. 

[totalUser]

On android phone i believe you can disable call waiting and call display as well as call forwarding. Can you see if you can do that on iPhone? Can you borrow an android phone and try it out? Maybe the songs can be changed art the phone level

[LovesToPM]

To contact Moderators, submit a ticket: Click the green question mark at bottom and enter your question into SIMon. Answer the prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.