@CS_Agent

[Taran]

Hi there,

I've been trying to get an add-on to cover me for my trip to the US.  I leave tomorrow and would like to get it set up before I go.  I hope someone can help me.  I tried sending this as a direct message but it wouldn't send to the @CS_Agent address for some reason.

[darlicious]

@Taran

Do you know your 4 digit account pin #? If so you can add funds and purchase US Roaming add ons thru 611. Otherwise try sending a private message again using the link in this post.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Get-Support-Contact-Customer-Support/m-p/...

[Taran]

Thanks so much!  The link worked for me.  I was trying to input the CS Agent address by hand and it wouldn't take it. I really appreciate your help.

[softech]

@Taran did you  message  them here?  what error you got?

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there