Community

Edoardo · ‎06-15-2023

@CS_Agent in our Community

Im not able to download the app. Ive tried twice to subscribe for esim. I have been charged twice on my Crédit card!!! And now i have no line!!!!

S.o.S

BKNS27 · ‎06-15-2023

Probably the reason you can’t load the app is because your phone is on an old OS/iOS.

Handy1 · ‎06-15-2023

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

softech · ‎06-15-2023

@Edoardo so, you were subscribing using online (web)?

Look like you need support to confirm your eSIM activation, maybe they can send you the QR code, and arranage for refund for duplicated charges

Please message them:

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there