CHARGED TWICE

[EUGEN]

Need help, try to change my plan on July 21, I selected first 40$ with 3G speed and 5G data, but because no answer or confirmation I did again but different plan 41$ with 4G speed and 4G data, again no confirmation, but Yesterday I checked my account and I can see twice payment one of 42.09 and second by 46.61.   Thank you

[Yummy]

It looks like you changed Plan successfully twice but did not get confirmation at all.

You should report that to agent (and provide proof if you can) and ask for refund.

Best practice is to schedule Plan change as it looks like it is most reliable way.

[softech]

@EUGEN   Login to My Account and confirm in Payment History page and see if it shows both charges as well.

If it is there, open ticket with PM Support.

[esjliv]

@EUGEN  - when you say checked your account, you mean your Credit/debit card account?

Credit cards companies can show both Pending and Authorized/Approved charges. Sometimes there are multiple Pending charges showing during  renewals, but when the payment gets authorized, the incorrect amounts will fall away, then the real one will stay.

If these end up being Authorized/Approved charges and the extra funds are not showing in your Available funds area, then see @RossN 's post.

[RossN · Accepted solution]

@EUGEN Hello you will need to

contact a cs agent 

1.  you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply