Subscription Change

[Ade_Puzz]

Hello,

I put in a request to change my subscription and it renewed yesterday and charged me the new subscription cost but it seems I am still on the old subscription. How do I change it? @CS_Agent 

Thanks

[Sansan]

And you logged out and back in using secret or incognito mode and it still doesn't chnage?

If not then use the orange chat bubble yo create a ticket or send a direct messages to agent without tagging the community as they don't read these messages. 

[Ade_Puzz]

Thank you for the reply, we have tried that it still does not show it

[Sansan]

@Ade_Puzz  sometimes refreshing the page will show the new information.