Broken phone - suspend account?

[Kvee88]

My phone is broken I suspended my service with the lost/stolen phone option until I get a new one... will my credit card still be charged on autopay? Alternately If I take off autopay while my account is suspended will I get docked when I turn my service back on?

[Triguy]

Here is more info about suspending your account. 

https://www.publicmobile.ca/en/bc/get-help/articles/lost-or-stolen-phone

You need to make a payment before 90 days to keep your account active.

[esjliv]

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@Kvee88 wrote:

My phone is broken I suspended my service with the lost/stolen phone option until I get a new one... will my credit card still be charged on autopay? Alternately If I take off autopay while my account is suspended will I get docked when I turn my service back on?

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Hello @Kvee88 

If you listed your account/phone lost/stolen, you WILL NOT BE CHARGED through your Autopay...so all good there.

[Anonymous]

 @Kvee88 : Take out the SIM, get or use a replacement phone, insert SIM, Resume service. No you will not get charged. The 30 day term is still running out the clock when you self-suspend. When you resume then it'll finish the term.

[softech · Accepted solution]

When you account is in suspended mode, Autopay won't trigger so no worry about credit card being charged.

Please remember you have 90 days to reactivate the service or your account will be closed and your will loss your phone number